Thank you! We'll get back to you within 2 business days.
Get In Touch
Whether you have a question about an order, need help with a return, or just want to reach us — fill in the form below and we'll get back to you promptly.
We'll Respond Within 2 Business Days
• Monday – Friday, 9am – 5pm
• Email:
hello@monozukuri-editions.com
• For urgent order issues, include your order number in the subject line.
Shipping & Delivery
Shipping starts Oct 15th (English)
Shipping costs depend on the delivery country and are displayed at checkout before the binding reservation is completed.
Dispatch & Tracking
Books are dispatched after payment has been received and the respective edition is available. Once the shipment has been handed to the carrier, you will receive an email with the tracking details. Delivery times vary by destination and carrier; public holidays may cause delays.
Returns & Exchanges
We want you to love every book you receive. If something isn't right, here's how to make it right.
What Can Be Returned?
Consumers have a statutory right to withdraw within 14 days of receiving the books. Details and the model withdrawal form can be found under Withdrawal & Returns.
Starting a Return
To exercise your right of withdrawal, use the withdrawal function in the store or email hello@monozukuri-editions.comwithin the withdrawal period. We will then provide the return instructions and address. You bear the direct return costs unless the books are defective or were delivered incorrectly.
Refunds & Exchanges
Following a valid withdrawal, payments received will be refunded within 14 days using the original payment method. For a full withdrawal, this includes the least expensive standard delivery. We may withhold reimbursement until the books or proof of return have been received. Exchanges are handled as a return and a new order.
Frequently Asked Questions
Common Questions About Orders & Shipping
How do I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. Tracking updates appear within 24 hours of dispatch.
My order hasn't arrived — what should I do?
First, check your tracking link for the latest status. If your estimated delivery window has passed and the tracking shows no movement for more than 3 business days, contact us via the form above with your order number and we'll investigate promptly.
My book arrived damaged — how do I get a replacement?
Sorry to read this. Please email hello@monozukuri-editions.com with your order number and clear photos of the damage and packaging. We will arrange a replacement or refund at no additional cost.
Can I change or cancel my order after placing it?
If you wish to cancel a reservation before shipment, please contact hello@monozukuri-editions.com as soon as possible. Your statutory right of withdrawal remains unaffected.
Do you ship internationally?
Yes. We ship to the countries available at checkout. Shipping costs are based on the destination and displayed before the binding reservation is completed. English editions will be dispatched from 15 October 2026. Delivery times depend on the destination and carrier.
