Thank you! We'll get back to you within 2 business days.
Get In Touch
Whether you have a question about an order, need help with a return, or just want to reach us — fill in the form below and we'll get back to you promptly.
We'll Respond Within 2 Business Days
• Monday – Friday, 9am – 5pm
• Email: hello@monozukuri-editions.com
• For urgent order issues, include your order number in the subject line.
Shipping & Delivery
Shipping Options
• Standard Shipping (3–7 business days) – Free on orders over €40; €4.99 below
• Expedited Shipping (2–3 business days) – €9.99
• Express Shipping (next business day) – €19.99
• International Shipping – rates calculated at checkout; estimated 10–21 business days
Dispatch & Tracking
• Orders are dispatched within 1–2 business days of payment confirmation.
• A tracking number is emailed to you as soon as your order ships.
• Tracking updates are available via the carrier link in your confirmation email.
• Public holidays may affect dispatch and delivery windows.
Returns & Exchanges
We want you to love every book you receive. If something isn't right, here's how to make it right.
What Can Be Returned?
Books must be in their original, unread condition with no damage, writing, or removed packaging. Returns are accepted within 30 days of delivery. Digital content and sale items are not eligible for return.
Starting a Return
Email us at returns@monozukuri-editions.store with your order number, the item(s) you wish to return, and the reason. We'll reply within 2 business days with a prepaid return label if your request is approved.
Refunds & Exchanges
Approved returns are refunded to the original payment method within 5–7 business days of us receiving the item. Exchanges for a different title are subject to stock availability. Shipping costs for returns are covered by us if the item is faulty or incorrectly sent.
Most questions answered in under 60 seconds.
Common Questions About Orders & Shipping
How do I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. Tracking updates appear within 24 hours of dispatch.
My order hasn't arrived — what should I do?
First, check your tracking link for the latest status. If your estimated delivery window has passed and the tracking shows no movement for more than 3 business days, contact us via the form above with your order number and we'll investigate promptly.
My book arrived damaged — how do I get a replacement?
We're sorry to hear that. Email us at returns@monozukuri-editions.store with a photo of the damage and your order number. We'll arrange a free replacement or full refund within 2 business days of your message.
Can I change or cancel my order after placing it?
Orders can be amended or cancelled within 2 hours of placement. After that, they enter our dispatch queue and changes may not be possible. Contact us immediately via the form above or email hello@monozukuri-editions.com.
Do you ship internationally?
Yes — we ship to most countries worldwide. International delivery typically takes 3–10 business days and rates are calculated at checkout based on destination and order weight.
